Shipping Policy

SHIPPING POLICY

Thank you for shopping with Theravé. Below you'll find information about our shipping process, timeframes, and costs.

1. Order Processing Time

All orders are processed within 3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may take slightly longer. We will notify you by email if there is a significant delay.

2. Shipping Rates and Delivery Times

Standard Shipping: 1-3 business days--5$

Delivery times are estimates and may vary due to carrier delays, customs processing (for international orders), or other factors outside our control.

3. Shipping Destinations

We currently ship to United States. If your country is not listed at checkout, we do not currently offer shipping to your location.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress.

5. International Orders (if applicable)

International customers may be responsible for customs duties, taxes, and import fees imposed by their country. These charges are not included in the order total and are the responsibility of the customer.

6. Shipping Delays

Theravé is not responsible for delays caused by: incorrect or incomplete shipping addresses provided at checkout; customs processing for international shipments; carrier delays due to weather, holidays, or other disruptions. If your order is delayed beyond the estimated delivery window, please contact us so we can look into it.

7. Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it, please check with neighbors or your local carrier office first. If the issue is not resolved, contact us at support@theravé.com within 7 days of the delivery date so we can assist you.

8. Contact Us

Email: support@theravé.com