Privacy Policy
PRIVACY POLICY
Theravé ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website (the "Site").
1. Information We Collect
Information you provide to us: name, email address, phone number, billing and shipping address, payment information (processed securely through our payment provider; we do not store full card details), order history and communication with our support team.
Information collected automatically: IP address, browser type, device information, pages visited, time spent on the Site, referral source, cookies and similar tracking technologies.
2. How We Use Your Information
We use your information to: process and fulfill your orders; communicate with you about your order, account, or inquiries; send marketing communications, where you have opted in; improve our Site, products, and customer experience; prevent fraud and ensure the security of our Site; comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your information with: service providers (payment processors, shipping carriers, email marketing platforms), solely to perform services on our behalf; legal authorities, when required by law or to protect our rights; business transfers, in the event of a merger, acquisition, or sale of assets.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
5. Cookies
We use cookies and similar technologies to operate the Site, remember your preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.
6. Your Rights
Depending on your location, you may have the right to: access the personal information we hold about you; request correction or deletion of your information; object to or restrict certain processing; withdraw consent for marketing communications at any time; request a copy of your data in a portable format. To exercise any of these rights, contact us at support@theravé.com.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
Email: support@theravé.com