Refund Policy

REFUND POLICY

At Theravé, we want you to be satisfied with your purchase. If you're not completely happy, please review our refund and return policy below.

1. Eligibility for Returns

You may request a return or refund within 90 days of receiving your order, provided that: the product is unopened and in its original packaging, or the product qualifies under our satisfaction guarantee (if applicable); and you have proof of purchase (order number or receipt). For hygiene and safety reasons, opened dietary supplement products may only be eligible for a refund under our money-back guarantee terms, not for general returns.

2. How to Request a Refund

To start a return or refund request: email us at support@theravé.com with your order number and reason for the request; our team will review your request and respond within 2 business days; if approved, we will provide instructions for returning the product (if applicable) or process your refund directly.

3. Refund Processing

Once your return is received and inspected (if applicable), we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5 business days. Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

4. Non-Returnable Items

The following are not eligible for return or refund: products purchased from third-party retailers (please contact them directly); products damaged due to misuse or improper storage; gift cards.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at support@theravé.com within 7 days of delivery, along with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

6. Late or Missing Refunds

If you haven't received your refund within the expected timeframe: check your bank account again; contact your credit card company, as processing times can vary; if you've done this and still have not received your refund, contact us at support@theravé.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at support@theravé.com.

8. Contact Us

Email: support@theravé.com